Reading time: 4 min.
Briefly: what is the article about?
Create an environment where sales team goals and good teamwork are a priority. The most favorable conditions for such an environment are both a favorable psychological atmosphere in the team and a motivation system.
A favorable psychological atmosphere in a team is based on the manifestation of respect, care, gratitude and goodwill.
A favorable psychological atmosphere in a team is based on the manifestation of respect, care, gratitude and goodwill.
What to do if your team management skills are outdated?
Reading time: 4 min.
Briefly: what is the article about?
Please remember that training your team management skills is a journey, not an end point.
Shape your training plan based on both the key goals, pain points and needs of the company, as well as your career goals. By focusing on what's most important, you can minimize the chance of getting lost and taking the wrong path.
Shape your training plan based on both the key goals, pain points and needs of the company, as well as your career goals. By focusing on what's most important, you can minimize the chance of getting lost and taking the wrong path.
What to do if your team needs to select continuing education programs?
Reading time: 5 min.
Briefly: what is the article about?
When selecting continuing educational programs, consider the interests of both the company (key goals, pain points, needs, resourses) and team members (career and personal goals, needs, talents, etc). Please do not select a program for the sake of selecting a program: be sincere in your desire to bring maximum benefit to the team. Find a balance between the program's potential impact and budget. Consider continuing educational programs as an investment in the future of the company.
Reading time: 4 min.
Briefly: what is the article about?
Please remember: finding and taking advantage of networking and educational opportunities is an ongoing process, not an end point.
Don't take educational opportunities for granted: they are part of your job and should be treated with respect. Be adequate, don't take on too much or too little. Make a plan, a schedule, follow it.
Don't take educational opportunities for granted: they are part of your job and should be treated with respect. Be adequate, don't take on too much or too little. Make a plan, a schedule, follow it.
What to do if your team management skills are not leading to career growth?
Reading time: 4 min.
Briefly: what is the article about?
Please remember: developing management skills is a journey, not an end point. A good approach is to find a balance between career and lifelong learning; they should go hand in hand. Developing new management skills requires regularity, discipline and enjoyment of the process. Please don’t become a prisoner of your ego - don’t try to climb Kilimanjaro right away, start with regular walks on the savannah: maintain a stable rhythm and a course for constant development, enjoy the journey.
What to do if your credibility as a new account manager is in question by clients and colleagues?
Reading time: 5 min.
Briefly: what is the article about?
Please remember: trust takes time; focus on your work and let the team get used to you.
Look for opportunities to bring maximum value to your company, colleagues and clients.
Promise only what you are actually willing to deliver; don't promise what you can't deliver. Keep your promises.
Look for opportunities to bring maximum value to your company, colleagues and clients.
Promise only what you are actually willing to deliver; don't promise what you can't deliver. Keep your promises.
Reading time: 4 min.
Briefly: what is the article about?
Just as it takes time and practice for a child to learn to walk, it takes time and practice for team members to learn to make effective decisions. Without learning how to make ordinary decisions, it is difficult to learn how to make strategic decisions.
As a leader, continually improve your decision-making skills: lead by example.
As a leader, continually improve your decision-making skills: lead by example.
What to do if your team is struggling to meet their goals and deadlines?
Reading time: 4 min.
Briefly: what is the article about?
A good approach is to start by setting goals and deadlines correctly; often the main problem associated with failure to achieve goals and failure to meet deadlines lies precisely in setting them.
Are you sure that the current team's goals and deadlines are achievable? Are you sure that your company does not have a culture of “extra-high priority for each task” and ASAP deadlines? Please be honest.
Are you sure that the current team's goals and deadlines are achievable? Are you sure that your company does not have a culture of “extra-high priority for each task” and ASAP deadlines? Please be honest.
What to do if your account management workflow needs streamlining with collaboration tools?
Reading time: 5 min.
Briefly: what is the article about?
Collaboration tools by themselves do not solve workflow problems - they require proper implementation and use.
When choosing collaboration tools, keep features to a minimum and avoid duplication; if really necessary, you can always add new functions. Please do not create conditions for chaos from the very first steps.
When choosing collaboration tools, keep features to a minimum and avoid duplication; if really necessary, you can always add new functions. Please do not create conditions for chaos from the very first steps.
Reading time: 4 min.
Briefly: what is the article about?
Structure and creativity are two sides of the same coin. Keep an eye on the balance - an imbalance of one of the elements leads to failures and illnesses of the system.
Set clear boundaries within which conditions are conducive to creativity. Create a safe environment for ideas and innovation; build a culture based on respect, caring, gratitude and goodwill.
Set clear boundaries within which conditions are conducive to creativity. Create a safe environment for ideas and innovation; build a culture based on respect, caring, gratitude and goodwill.
What to do if your junior colleagues lack resilience and need mentoring in account management?
Reading time: 4 min.
Briefly: what is the article about?
Account management is an area in which the help and support of a mentor is important at every stage of a manager’s career, especially in the initial stages. If you are ready to help your junior colleagues, make them better, teach them to bring maximum value to the client and your company, I shake your hand and completely understand you!
What to do if your client is unhappy with your proposed solution?
Reading time: 5 min.
Briefly: what is the article about?
Please remember: it doesn't matter how much work has been done or how many resources have been spent - if the client is unhappy, then none of it matters.
Base your solutions on the client's goals, pain points, and needs. Defend the interests of the client. Listen carefully, ask questions, find reasons for dissatisfaction. Be grateful for feedback.
Base your solutions on the client's goals, pain points, and needs. Defend the interests of the client. Listen carefully, ask questions, find reasons for dissatisfaction. Be grateful for feedback.
Reading time: 4 min.
Briefly: what is the article about?
Create a healthy culture based on respect, caring, gratitude and goodwill.
Encourage good teamwork. Create conditions in which each team member cares about the interests of the company and each team member. Train the team, thank, praise for positive changes, celebrate victories and achievements.
Encourage good teamwork. Create conditions in which each team member cares about the interests of the company and each team member. Train the team, thank, praise for positive changes, celebrate victories and achievements.
What to do if your colleagues in team building are not receptive to your ideas?
Reading time: 4 min.
Briefly: what is the article about?
A good approach is to generate ideas and solutions that help achieve key company goals and personal goals of team members, reduce pains, satisfy needs.
Please remember: ideas created by selfishness and personal ambition collide with the selfishness and personal ambition of others; ideas that come from the heart resonate in the hearts of others.
Please remember: ideas created by selfishness and personal ambition collide with the selfishness and personal ambition of others; ideas that come from the heart resonate in the hearts of others.
What to do if team members are constantly arguing and creating conflicts?
Reading time: 5 min.
Briefly: what is the article about?
Most often, conflicts in a team are symptoms of systemic diseases; create a culture that prevents conflicts. The most favorable conditions for this are regular expressions of respect, gratitude, care and goodwill by each member of the team.
Be the example of the rule: Treat your co-worker the way you want to be treated. Encourage unity and good teamwork.
Be the example of the rule: Treat your co-worker the way you want to be treated. Encourage unity and good teamwork.
Reading time: 4 min.
Briefly: what is the article about?
Develop skills based on the key goals, pain points and needs of your company and your own; use the win-win principle.
Constantly think and look for opportunities to bring maximum value to the company and the industry.
Constantly expand your network, be open to new contacts, be relevant, share value.
Constantly think and look for opportunities to bring maximum value to the company and the industry.
Constantly expand your network, be open to new contacts, be relevant, share value.
What to do if your team is facing a complex problem?
Reading time: 4 min.
Briefly: what is the article about?
It is important to understand that problems are part of the workflow; the leader's attitude to problems significantly affects the team's attitude to problems.
Be an example - don't be afraid to face problems, don't hide from them, solve them. Regardless of complexity, any problem requires certain actions.
Be an example - don't be afraid to face problems, don't hide from them, solve them. Regardless of complexity, any problem requires certain actions.
What to do if your team members struggle to adapt to new technology?
Reading time: 5 min.
Briefly: what is the article about?
Choosing a technology wisely and clearly understanding the value it brings to the entire team and each member makes it easier to implement.
Personal example, help, support, regular feedback - this is what allows you to avoid pitfalls and gaps in the implementation of new technologies.
Personal example, help, support, regular feedback - this is what allows you to avoid pitfalls and gaps in the implementation of new technologies.
Reading time: 4 min.
Briefly: what is the article about?
Please create a system with as few tight deadlines as possible; adequately assess your team's resources, plan carefully, and only then make promises to stakeholders. Don't turn your team's daily work into an endless stream of highly important and urgent tasks. Build strong team immunity based on mutual respect, care, gratitude and goodwill. Give thanks for the positive changes, praise, and celebrate the achievements and victories of your colleagues.
How to develop team members' negotiation and conflict resolution skills?
Reading time: 4 min.
Briefly: what is the article about?
Prevention is always better than cure. Remember that conflict situations in a team most often arise for systemic rather than personal reasons.
Build your system right from the very beginning, eliminate hot spots and tensions, create a culture in which everyone wants to work together with the team, achieve inspiring common goals, and not argue, swear, quarrel, get offended, etc.
Build your system right from the very beginning, eliminate hot spots and tensions, create a culture in which everyone wants to work together with the team, achieve inspiring common goals, and not argue, swear, quarrel, get offended, etc.
5 Tips to become a better team player
Reading time: 5 min.
Briefly: what is the article about?
Being a good team player is a journey, not a destination. To confidently walk this path requires constant self-development, respect, care, gratitude and goodwill.
Put the interests of the team above your own interests. Look for opportunities to provide maximum value to both the entire team and its members.
Put the interests of the team above your own interests. Look for opportunities to provide maximum value to both the entire team and its members.
Reading time: 4 min.
Briefly: what is the article about?
Strong client relationships are a marathon, not a sprint; like steel, they are forged by trust, honesty, dedication, genuine care and time.
Treat your client the way you want to be treated (a good approach is to treat even better). Be his advocate and constantly look for opportunities to bring him maximum value.
Treat your client the way you want to be treated (a good approach is to treat even better). Be his advocate and constantly look for opportunities to bring him maximum value.
How to stay ahead of the competition in global account retention?
Reading time: 4 min.
Briefly: what is the article about?
A good approach is to know your clients' goals and pain points and, based on them, look for opportunities to deliver maximum value; focus your energy and attention on your clients, not your competitors.
Be an account manager who builds strong, long-term relationships with clients; be the one whose experience and approach to work are valued by clients for their weight in gold.
Be an account manager who builds strong, long-term relationships with clients; be the one whose experience and approach to work are valued by clients for their weight in gold.
6 Tips for an executive account manager
Reading time: 5 min.
Briefly: what is the article about?
Senior positions in account management require a set of specific skills and knowledge that take years to develop.
High-level negotiations in account management require not only professional skills, but also special attention, respect, and goodwill. Remember that account management (regardless of the level) is a journey, allowing you to always find something new to learn, find new solutions that will greatly benefit the team and the client.
High-level negotiations in account management require not only professional skills, but also special attention, respect, and goodwill. Remember that account management (regardless of the level) is a journey, allowing you to always find something new to learn, find new solutions that will greatly benefit the team and the client.
Reading time: 4 min.
Briefly: what is the article about?
Often the reasons for difficulties in solving problems are not in the area of methodology and tools, but in the area of the desire to solve problems and the fear of taking responsibility.
Lead by example in problem solving and create safe environment that encourages your team members to improve this skill; create an atmosphere of respect and support.
Lead by example in problem solving and create safe environment that encourages your team members to improve this skill; create an atmosphere of respect and support.
How to use rapport-building techniques to improve collaboration with colleagues?
Reading time: 4 min.
Briefly: what is the article about?
Treat your colleagues the way you want to be treated.
Keep your promises. Lead by example: be honest, respectful, caring and grateful. Find positive changes and actions from your colleagues and provide them with positive reinforcement. Congratulate your colleagues on their achievements and victories.
Keep your promises. Lead by example: be honest, respectful, caring and grateful. Find positive changes and actions from your colleagues and provide them with positive reinforcement. Congratulate your colleagues on their achievements and victories.
5 Soft skills for a successful channel account manager
Reading time: 5 min.
Briefly: what is the article about?
Channel account management requires constant development, growth, and training. It's not an easy path, but it's worth it.
Treat your partners the way you want to be treated. Remember that you are one team, do everything possible to bring maximum value, look for opportunities for the most effective collaboration.
Treat your partners the way you want to be treated. Remember that you are one team, do everything possible to bring maximum value, look for opportunities for the most effective collaboration.
Reading time: 4 min.
Briefly: what is the article about?
Without a solid foundation, it is not easy to build strong walls and roofs; please focus on the client's goals, pain points and needs.
Be professional and honest - promise only what you are sure you are ready to deliver. Do not lure the client with empty promises - this does not lead to good results.
Be professional and honest - promise only what you are sure you are ready to deliver. Do not lure the client with empty promises - this does not lead to good results.
How to manage global accounts in emerging markets?
Reading time: 4 min.
Briefly: what is the article about?
Entering any new market is a wonderful adventure, allowing you to see the new opportunities and added value you can provide.
From the first steps in a new market, create a culture based on respect, caring, gratitude and goodwill - with new team members, clients, partners, etc. Be an example - not only in words, but also in deeds.
From the first steps in a new market, create a culture based on respect, caring, gratitude and goodwill - with new team members, clients, partners, etc. Be an example - not only in words, but also in deeds.
5 Ways to conduct a client review meeting
Reading time: 5 min.
Briefly: what is the article about?
Please remember the importance of preparation, don't rely on freestyle and improvisation; respect the client's time and your time.
Formulate a clear agenda, share with the client, make sure that he clearly understands the purpose of the meeting.
Formulate a clear agenda, share with the client, make sure that he clearly understands the purpose of the meeting.
Reading time: 4 min.
Briefly: what is the article about?
Working with data competently increases the likelihood of making successful business decisions and strengthens customer relationships.
Use multiple reliable data sources: don't become hostage to one source.
Use analysis methods that are most suitable for the specifics of your business.
Use multiple reliable data sources: don't become hostage to one source.
Use analysis methods that are most suitable for the specifics of your business.
6 Ways to establish credibility with global accounts
Reading time: 4 min.
Briefly: what is the article about?
Build strong relationships with your global accounts from the very first steps, treat your partners the way you want to be treated.
Be one team not only in words, but also in deeds - people feel the difference between empty promises and real actions.
Be one team not only in words, but also in deeds - people feel the difference between empty promises and real actions.
5 Strategies for handling objections in a global sales market
Reading time: 5 min.
Briefly: what is the article about?
Focus on clients' goals and pain points, not objections.
You can change the wrapper as much as you like, but that doesn’t stop it from being a wrapper; if you focus on the filling (the client's goals and pain points), then you are building your house on a solid foundation.
You can change the wrapper as much as you like, but that doesn’t stop it from being a wrapper; if you focus on the filling (the client's goals and pain points), then you are building your house on a solid foundation.
Reading time: 4 min.
Briefly: what is the article about?
Performance evaluation is a regular process that allows you to see the current state of the system, identify symptoms of diseases at an early stage and eliminate them, and find new opportunities to more effectively achieve company goals.
All assessment questions should be formulated in a simple, understandable manner, avoiding complex language and jargon.
All assessment questions should be formulated in a simple, understandable manner, avoiding complex language and jargon.
How to know which project management tools are right for you?
Reading time: 4 min.
Briefly: what is the article about?
Sincere love for your profession, a broad outlook and practical experience will allow you to create an increasingly optimal set of tools each time. It is important to understand that this is a constant process of development and learning.
Remember: it is impossible to build a perfect system the first time, but by taking into account the recommendations in this article, you can reduce the number of mistakes and wasted resources.
Remember: it is impossible to build a perfect system the first time, but by taking into account the recommendations in this article, you can reduce the number of mistakes and wasted resources.
6 Ways to improve channel partner account management
Reading time: 5 min.
Briefly: what is the article about?
Channel partner account management requires special skills amd knowledge. How your partnership will develop depends on a large number of factors, but the key is the mutual desire to move together towards your goals. Do not leave your partners without attention and support, please remember why you became partners. Remember, you are a team, so make sure your partners have everything they need and are happy to work with you.
Reading time: 4 min.
Briefly: what is the article about?
Please remember that the most important thing is not the app itself, but how it is actually implemented and used by team members.
The best tool, if used incorrectly and without due care, can cause harm; the most humble instrument, tuned professionally and with love, can bring enormous benefits.
The best tool, if used incorrectly and without due care, can cause harm; the most humble instrument, tuned professionally and with love, can bring enormous benefits.
3 Points about project management tools and collaboration
Reading time: 4 min.
Briefly: what is the article about?
In order to improve team collaboration, there are a large number of methods, principles and recommendations. One is to use a set of online project management tools that matches your key goals and processes.
It's not just the set of project management tools that matters, but how it's used: you can choose the optimal set of tools, but the team will not use it.
It's not just the set of project management tools that matters, but how it's used: you can choose the optimal set of tools, but the team will not use it.
How to become a group manager?
Reading time: 5 min.
Briefly: what is the article about?
In order to become a group manager, you should first honestly answer yourself - do I really want this? Am I ready for this? Group management requires a lot of love and patience, energy, responsibility, constant development and learning. A group manager who has unknowingly chosen this role often becomes unhappy and makes those around him the same. This affects both the team and family and friends. Please don't join the ranks of unhappy managers.
Reading time: 4 min.
Briefly: what is the article about?
Project management tools have enormous potential to improve your team's collaboration - it all depends on how they are used. Often the hopes placed on a tool are not met due to incorrect selection, configuration and use.
A project management tool alone will not solve your collaboration problems - your active participation in the process is necessary.
A project management tool alone will not solve your collaboration problems - your active participation in the process is necessary.
5 Effective Ways to demonstrate your ability to motivate a team during an interview
Reading time: 4 min.
Briefly: what is the article about?
Not every manager who successfully passes an interview can really bring value and motivate the team. Please, first of all, be honest with yourself. Are you ready to become a full-fledged member of the team and take on the responsibility of a manager? Are you ready to be with the team no matter what?
Be honest with the interviewer and respect their time. There is no need to create an image of someone you are not.
Be honest with the interviewer and respect their time. There is no need to create an image of someone you are not.
How to become an account manager?
Reading time: 5 min.
Briefly: what is the article about?
Account management is a path of constant development, the path of courage, the path of honesty - it's not easy, but it's also an exciting path that can become the most wonderful adventure of your life.
Account management requires careful attention to yourself. High-intensity work requires adequate rest. Remember, to work well, you need to rest well. Don't join the army of burned-out managers, adopt other people's experience.
Account management requires careful attention to yourself. High-intensity work requires adequate rest. Remember, to work well, you need to rest well. Don't join the army of burned-out managers, adopt other people's experience.
Reading time: 4 min.
Briefly: what is the article about?
Innovation is not a throwaway toy, but an important tool in creating a healthy team culture: please take it seriously and carefully.
Build your innovation system on a solid foundation - respect, care, gratitude and goodwill. Be an example and ambassador of innovation; not only talk about it, but do it.
Build your innovation system on a solid foundation - respect, care, gratitude and goodwill. Be an example and ambassador of innovation; not only talk about it, but do it.
How to identify the strengths and weaknesses of your team?
Reading time: 4 min.
Briefly: what is the article about?
Please consider the team's strengths and weaknesses not in a vacuum, but in the context of the company's goals, pain points and needs. Remember that working on the strengths and weaknesses of team members is a regular process, not a one-time event.
Be sincere in your desire to discover the talents of each team member, help realize their talents and bring maximum benefit to the company.
Be sincere in your desire to discover the talents of each team member, help realize their talents and bring maximum benefit to the company.
How to help team members to balance their workload?
Reading time: 5 min.
Briefly: what is the article about?
The problem of employee imbalance (both at work and in personal life) is an extremely urgent problem in the industry; it is important to understand that it consists of little things that over time become serious diseases. Please take this issue seriously and do everything possible to prevent such problems in your team.
Reading time: 4 min.
Briefly: what is the article about?
Flexible work arrangements open up enormous opportunities for growth, development, a happy and fulfilling life.
It takes discipline and maturity to properly take advantage of these opportunities. It requires a high level of attention, accuracy and consistency.
It takes discipline and maturity to properly take advantage of these opportunities. It requires a high level of attention, accuracy and consistency.
How to manage a team with a high turnover rate?
Reading time: 4 min.
Briefly: what is the article about?
Turnover rate is an indicator that is influenced by both external and internal factors. High turnover rate (higher than the industry average) is an indicator that should make you think about systemic reasons. Please remember: no matter what actions you take to motivate and productivity your employees, they will not bring meaningful results without addressing the systemic causes. This doesn't mean you shouldn't train team members, it means it needs to be done in conjunction with strategic issues.
6 Skills a new team manager needs to develop
Reading time: 5 min.
Briefly: what is the article about?
A good approach is to consciously choose your profession, niche and team; in this case, the team manager already has a basic set of necessary skills. But it is important to understand that this position involves constant continuous learning, development and improvement.
Focus on the goals, pain points and needs of the company, constantly look for opportunities to provide maximum value and build your learning process around this.
Focus on the goals, pain points and needs of the company, constantly look for opportunities to provide maximum value and build your learning process around this.
Reading time: 4 min.
Briefly: what is the article about?
Many leaders dream of an independent, strong team that can quickly and effectively solve any problems; but few are willing to invest their time, soul, love and patience into creating the appropriate conditions.
Be patient and don't expect quick results. Let the team get started, take the first small steps towards solving problems.
Be patient and don't expect quick results. Let the team get started, take the first small steps towards solving problems.
How to demonstrate your experience as a team manager in an interview?
Reading time: 4 min.
Briefly: what is the article about?
Prepare before the interview and be respectful of the interviewer's time and your time. Please do not rely on improvisation or freestyle.
Be professional, honest, respectful, attentive and friendly. Respond with gratitude to the interviewer's questions.
Be professional, honest, respectful, attentive and friendly. Respond with gratitude to the interviewer's questions.
How to mentor team members from different socioeconomic backgrounds effectively?
Reading time: 5 min.
Briefly: what is the article about?
Please remember: a mentor who works by passion is regularly developed and trained to be ready to help mentees with different abilities and socioeconomic backgrounds; he regularly improves his tools to find the best solution for a specific situation. An experienced mentor identifies the talents and key skills of the mentee and creates opportunities for their maximum implementation. Regardless of starting conditions, each mentee moves along his own path of development.
Reading time: 4 min.
Briefly: what is the article about?
A self-evaluation system can be successfully implemented at a certain stage of the team’s life cycle, during the so-called transition to maturity. In different teams, this stage occurs at different times, with different numbers of members and depends on a large number of factors.
How to communicate team goals and expectations effectively?
Reading time: 4 min.
Briefly: what is the article about?
Please remember that it is important to set goals and expectations correctly. Communication is a logical continuation of goal setting.
Continuously develop your goal setting skills. Team members should be excited about their goals and enthusiastic about achieving them, rather than shy, afraid or hesitant.
Continuously develop your goal setting skills. Team members should be excited about their goals and enthusiastic about achieving them, rather than shy, afraid or hesitant.
How to overcome common challenges and prove your leadership capability?
Reading time: 5 min.
Briefly: what is the article about?
Be a leader by calling; because you want to be and you do everything you can every day to become better and bring more value to your team.
Be real, don't pretend to be someone you're not. Demonstrate your abilities with work, not words.
Keep your promises; only promise what you are willing to keep.
Be real, don't pretend to be someone you're not. Demonstrate your abilities with work, not words.
Keep your promises; only promise what you are willing to keep.
Reading time: 4 min.
Briefly: what is the article about?
Preventing diseases is better than treating them. However, often a leader finds himself in a situation where the team is sick, which is a source of conflict, and tries to solve the problem alone - this rarely leads to good consequences. Remember the importance of abstraction and neutrality; do not give in to emotions and possible provocations of the parties to the conflict. Be an example, lay the first bricks of a new culture.
What are the most effective ways to onboard team leaders?
Reading time: 4 min.
Briefly: what is the article about?
Careful onboarding of team leaders is an investment that will pay dividends in the future.
From the very first steps, create mutual understanding between the leader and the team - help them start working with each other as quickly as possible. Highlight the talents and special skills of team members and the leader.
From the very first steps, create mutual understanding between the leader and the team - help them start working with each other as quickly as possible. Highlight the talents and special skills of team members and the leader.
How to identify team members who need more training through performance evaluations?
Reading time: 5 min.
Briefly: what is the article about?
Create a work environment that proactively prevents work problems among its members.
Form balance using counterweights; if some elements are shifted to the side, other elements can return them to their original state.
The training program is one part of the overall work on problems.
Form balance using counterweights; if some elements are shifted to the side, other elements can return them to their original state.
The training program is one part of the overall work on problems.
Reading time: 4 min.
Briefly: what is the article about?
Cross-generational mentorship is a tool whose effectiveness has been proven for centuries. A good approach is to balance the traditions and experience of older generations with the energy and advanced technology of new generations.
Creating a culture of cross-generational mentorship requires a lot of preparation, study, data analysis, time, patience, love - but believe me, the result is worth it.
Creating a culture of cross-generational mentorship requires a lot of preparation, study, data analysis, time, patience, love - but believe me, the result is worth it.
What to do if your team's performance is subpar?
Reading time: 4 min.
Briefly: what is the article about?
Often problems associated with a team's performance are indicators, symptoms pointing to hidden illnesses of the team.
The method "from general to specific" allows you to develop a chain of assumptions that can help in identifying the true causes of the situation.
The method "from general to specific" allows you to develop a chain of assumptions that can help in identifying the true causes of the situation.
How to effectively document feedback and action plans?
Reading time: 5 min.
Briefly: what is the article about?
Develop the habit of documenting important information, especially feedback and action plans. Be an example for the team - treat data with love and care.
From the very first steps, create a simple, understandable, convenient and scalable documentation system.
From the very first steps, create a simple, understandable, convenient and scalable documentation system.
Reading time: 4 min.
Briefly: what is the article about?
To ensure that your inclusion policies do not conflict with your key team goals, it is important to balance them correctly from the very beginning.
With a good approach, inclusion policies not only do not interfere, but, on the contrary, contribute to achieving the team’s goals.
With a good approach, inclusion policies not only do not interfere, but, on the contrary, contribute to achieving the team’s goals.
How to coach team members through job interviews and salary negotiations?
Reading time: 4 min.
Briefly: what is the article about?
There are a number of situations and tasks in which personal, sincere and professional assistance can significantly increase the chances of success; preparing for an interview is no exception.
Train your team members, invest in their development, help them build a successful career, respond with joy to their achievements, build healthy relationships, create a culture of mutual support - and watch the beautiful garden bloom.
Train your team members, invest in their development, help them build a successful career, respond with joy to their achievements, build healthy relationships, create a culture of mutual support - and watch the beautiful garden bloom.
How to use SWOT and PEST analysis for effective collaborative decision-making?
Reading time: 5 min.
Briefly: what is the article about?
Effective collaborative decision-making - this is a phenomenon that is not often found in teams, but which many managers dream of.
In order for dreams to come true, certain minimum actions and decisions are required, as outlined in the paragraphs of this article.
In order for dreams to come true, certain minimum actions and decisions are required, as outlined in the paragraphs of this article.
Reading time: 4 min.
Briefly: what is the article about?
Resource management is an important part of a manager's job and the processes involved require a particularly careful approach. The most important non-renewable resource is time.
Remember that the process comes first and the tool comes second. Select resource management software based on your goals, pain points, and processes. Don't add new tools unless absolutely necessary.
Remember that the process comes first and the tool comes second. Select resource management software based on your goals, pain points, and processes. Don't add new tools unless absolutely necessary.
How do you become an Account Representative?
Reading time: 4 min.
Briefly: what is the article about?
An account representative is someone who chooses a difficult but exciting path of constant self-improvement, learning, development, great responsibility, and it is worth it. If you want to become such a specialist, I understand you and shake your hand!
Focus on practice, on real deeds, cases and not on words. Build your career gradually, focus on the process, not the result.
Focus on practice, on real deeds, cases and not on words. Build your career gradually, focus on the process, not the result.
How to effectively communicate the value of team building to senior leadership?
Reading time: 5 min.
Briefly: what is the article about?
Senior leaders are the core of the team, influencing key processes. From the first steps, build partnerships and alliances with them, demonstrate your common goals and pains; emphasize that you are one team with common interests. Involve seniors in team building, get feedback and make decisions. Keep them constantly aware of the decisions you make with their help and how they affect the prosperity of the company.
Reading time: 4 min.
Briefly: what is the article about?
Feedback is one of the parts of a healthy relationship, a tool that allows you to prevent problems in the team and achieve goals. It takes years to develop the ability to use this tool competently.
Be an example, show how to give feedback. A large number of people suffer every day from sharp, unkind criticism aimed not at development, but at destruction.
Be an example, show how to give feedback. A large number of people suffer every day from sharp, unkind criticism aimed not at development, but at destruction.
What Skills do you need to be resilient as a remote Account Manager?
Reading time: 4 min.
Briefly: what is the article about?
Account manager is a profession that requires many skills; remote account management requires additional special skills.
To build a successful career and lead a happy, healthy, balanced life, you need to continually develop each of the key skills described in this article.
To build a successful career and lead a happy, healthy, balanced life, you need to continually develop each of the key skills described in this article.
How can you assess whether your team is ready for change?
Reading time: 5 min.
Briefly: what is the article about?
Building a team's ability and willingness to constantly change is the fruit of a manager's hard work, faith, love and patience.
Those who have tried to instill good habits in themselves understand how difficult it is to instill habits in a team. A team is a complex living organism, a balanced system that functions according to certain rules.
Those who have tried to instill good habits in themselves understand how difficult it is to instill habits in a team. A team is a complex living organism, a balanced system that functions according to certain rules.
Reading time: 4 min.
Briefly: what is the article about?
Supporting a virtual team is an integral part of a manager’s job. The format of support varies at different stages of a virtual team's lifecycle, but the importance of support always remains relevant.
It is better to lay down the correct support formats from the first steps so that in the future it will bring maximum benefit. This is similar to a competent educational process: quality and its optimal quantity are important.
It is better to lay down the correct support formats from the first steps so that in the future it will bring maximum benefit. This is similar to a competent educational process: quality and its optimal quantity are important.
6 Tips for an Effective Team Visioning Session
Reading time: 4 min.
Briefly: what is the article about?
A team visioning session is a great tool for creating a culture of strong team strategic ideas. Regularly conducting such sessions forms confident movement towards key goals.
Treat the visioning sessions with great respect and devote sufficient time and effort to preparation and execution. Think of it as an investment that can bring big returns.
Treat the visioning sessions with great respect and devote sufficient time and effort to preparation and execution. Think of it as an investment that can bring big returns.
What are the best retreats for building trust and communication?
Reading time: 5 min.
Briefly: what is the article about?
Retreats are a popular team building tool. Despite the apparent ease, it is important to treat its organization and implementation with great attention.
Don't do retreats for the sake of doing retreats, be genuine and do your best to make the team feel you care and that the atmosphere is amazing.
Don't do retreats for the sake of doing retreats, be genuine and do your best to make the team feel you care and that the atmosphere is amazing.
Reading time: 4 min.
Briefly: what is the article about?
The game approach to team building allows not only to train the necessary problem-solving skills, but also to improve relationships in the team and prevent the occurrence of diseases. A game can be an extremely effective tool if it aligns with the team's current goals, addresses current pain, and develops needed skills. Please pay great attention to the preparation and execution of each game, do not organize games for the sake of games, be sincere, try to bring maximum benefit to the team - and they will respond to you in kind.
How to deal with customer churn?
Reading time: 4 min.
Briefly: what is the article about?
It is better to prevent a disease than to treat it. Try not to go into the "red zone", but stay in the "green zone".
Constantly monitor how the client perceives the relationship with you. Create a culture where everyone on your team cares about the customer relationship. Be an example and ambassador for this process.
Constantly monitor how the client perceives the relationship with you. Create a culture where everyone on your team cares about the customer relationship. Be an example and ambassador for this process.
How to use team building games to improve team's communication?
Reading time: 5 min.
Briefly: what is the article about?
Team building games are an excellent tool for solving communication problems, but they require close attention and careful preparation.
Don't run games for the sake of playing - be sincere and caring towards the team. Please remember that any game should be based on the team's current goals and pain points.
Don't run games for the sake of playing - be sincere and caring towards the team. Please remember that any game should be based on the team's current goals and pain points.
Reading time: 4 min.
Briefly: what is the article about?
Quite often, team communication suffers from a number of psychological problems; your task is to gradually identify and eliminate them, instilling useful habits. One of the tools for this is team building activities.
Please remember: any team building activity is always about sincerity. The preparation and delivery of each workshop matters; the mood and atmosphere that you create at the workshop is especially important.
Please remember: any team building activity is always about sincerity. The preparation and delivery of each workshop matters; the mood and atmosphere that you create at the workshop is especially important.
What are the key factors to consider when setting your pricing strategy in a competitive market?
Reading time: 4 min.
Briefly: what is the article about?
Make pricing hypotheses based on your profit and loss, the characteristics of your customers, the value you provide, the market situation, etc. Conduct experiments and add the results to your knowledge base.
Make decisions and implement changes based on experimental results (remember the required statistical significance), facts and figures.
Make decisions and implement changes based on experimental results (remember the required statistical significance), facts and figures.
How to improve your team building skills while working remotely?
Reading time: 5 min.
Briefly: what is the article about?
The format of remote team work requires a special attitude from the manager. To create a healthy culture in a remote team, you need to sincerely love your team, work hard, study, develop yourself and those around you.
Many team building skills can be improved with practice. Regardless of experience and length of work, there is always room to grow and develop in this area, you can always discover something new. Just do it.
Many team building skills can be improved with practice. Regardless of experience and length of work, there is always room to grow and develop in this area, you can always discover something new. Just do it.
Reading time: 4 min.
Briefly: what is the article about?
To ensure that each participant feels good during the team-building exercise and is fully immersed in the process, take care of everyone. For this, careful preparation for the exercise is important.
Be sincere when preparing and conducting the team-building exercise. Don't do exercise for the sake of exercise. People feel both the sincerity and the falseness of the organizer.
Be sincere when preparing and conducting the team-building exercise. Don't do exercise for the sake of exercise. People feel both the sincerity and the falseness of the organizer.
5 Tips ro manage sales forecasts and keep your team on track
Reading time: 4 min.
Briefly: what is the article about?
Forecasting is an activity that often requires balance; it should not be neglected, but neither should it be treated too fanatically. A calm and wise approach to forecasting allows you to constantly improve its processes and move towards key goals. Sales forecasting is no exception.
6 types of apps to improve remote team communication
Reading time: 5 min.
Briefly: what is the article about?
Improving remote team communication requires not only special apps, but also a smart approach to implementing and using them.
Remember that purchasing an app alone will not solve communication problems (and without the right steps, it may even make the problems worse).
Remember that purchasing an app alone will not solve communication problems (and without the right steps, it may even make the problems worse).
Reading time: 4 min.
Briefly: what is the article about?
There is a large amount of books and reference materials on conflict management, but in fact, when faced with the first situation of real conflict in his team, the manager is left alone with it.
Assess the situation, find out the reasons and eliminate them, provide first aid - quick and decisive actions by the manager can extinguish the conflict while it is still small.
Assess the situation, find out the reasons and eliminate them, provide first aid - quick and decisive actions by the manager can extinguish the conflict while it is still small.
4 Tips to get customer feedback quickly and effectively
Reading time: 4 min.
Briefly: what is the article about?
Getting feedback from a customer is a task that often causes stress for an account manager; sometimes there is a fear of getting a bad feedback.
It is important to work on yourself, be confident in your product and service and not be afraid (and not be lazy) to receive feedback from the customer - this will lead you to a bright future.
It is important to work on yourself, be confident in your product and service and not be afraid (and not be lazy) to receive feedback from the customer - this will lead you to a bright future.
How to use team communication and collaboration tools to manage risks effectively?
Reading time: 5 min.
Briefly: what is the article about?
Team communication and collaboration can greatly improve the effectiveness of risk management.
In the format of team interaction and seeing the situation from different points of view, strong ideas, hypotheses and solutions emerge that can not only identify, eliminate or mitigate potential risks, but also give additional impetus to the achievement of key team goals.
In the format of team interaction and seeing the situation from different points of view, strong ideas, hypotheses and solutions emerge that can not only identify, eliminate or mitigate potential risks, but also give additional impetus to the achievement of key team goals.
Reading time: 4 min.
Briefly: what is the article about?
A reasonable and effective approach is to start with a minimum set of tools, and add new ones if absolutely necessary.
Often small businesses buy a large number of tools and only use a minimal portion of the functionality. Please consider every decision to purchase a new instrument carefully. Attentive and careful attitude is what helps to manage the budget correctly.
Often small businesses buy a large number of tools and only use a minimal portion of the functionality. Please consider every decision to purchase a new instrument carefully. Attentive and careful attitude is what helps to manage the budget correctly.
How to exceed client expectations with effective feedback?
Reading time: 4 min.
Briefly: what is the article about?
It doesn’t matter how much work has been done, how much resources and labor have been expended - if the client’s expectations are not met, if he is not satisfied, then everything was in vain.
Expectations are what determine the future of your relationship with your client.
Expectations are what determine the future of your relationship with your client.
5 Tips to help your mentee develop collaborative work skills
Reading time: 5 min.
Briefly: what is the article about?
Collaboration is one of the key skills of any team member. Regardless of what a member's activity is and what tasks he performs, in a team environment he must cooperate in any case.
The demand in the labor market for employees capable of collaboration is high. Despite the apparent obviousness of this skill, not everyone knows how to collaborate, not everyone understands it, and not everyone wants to work on it.
The demand in the labor market for employees capable of collaboration is high. Despite the apparent obviousness of this skill, not everyone knows how to collaborate, not everyone understands it, and not everyone wants to work on it.
Reading time: 4 min.
Briefly: what is the article about?
A diverse mentorship takes managerial skills and teamwork to the next level. This is an advanced way to create a culture of effective team interaction and a favorable atmosphere.
A good approach is to run your first diverse mentorship program after some experience running traditional mentoring programs. This will allow you to stay focused on the key points and increase your chances of success. members will participate in it.
A good approach is to run your first diverse mentorship program after some experience running traditional mentoring programs. This will allow you to stay focused on the key points and increase your chances of success. members will participate in it.
Key Steps to become an account specialist
Reading time: 4 min.
Briefly: what is the article about?
Becoming a good account specialist is an important decision that requires careful preparation, a lot of work and courage, but it is worth it. This is what will allow you to always be in the flow, be relevant and bring great value to your team.
An account specialist is the face of the team, he is the key participant in communication with the client, and the success of both teams largely depends on him. If you are ready to take on such responsibility, I admire you and shake your hand!
An account specialist is the face of the team, he is the key participant in communication with the client, and the success of both teams largely depends on him. If you are ready to take on such responsibility, I admire you and shake your hand!
6 Simple Tips to give feedback to a mentee without causing conflict
Reading time: 5 min.
Briefly: what is the article about?
Feedback in mentorship matters; the ability to give feedback correctly is developed through many years of theory and practice.
Feedback in mentorship is mutual; mutual feedback is one of the keys to a strong mentor-mentee relationship.
Feedback in mentorship is about honesty, respect and openness. It is important to take feedback with joy and gratitude - it allows you to get better.
Feedback in mentorship is mutual; mutual feedback is one of the keys to a strong mentor-mentee relationship.
Feedback in mentorship is about honesty, respect and openness. It is important to take feedback with joy and gratitude - it allows you to get better.
Reading time: 4 min.
Briefly: what is the article about?
It is important to understand that sincere, conscious immersion is necessary when transitioning from one role to another. This is especially important when transitioning from a technical role to a managerial one.
A clear, understandable answer to yourself to the question "why?" will allow you to set the right expectations from the very beginning.
A clear, understandable answer to yourself to the question "why?" will allow you to set the right expectations from the very beginning.
How to use segmentation to address client objections?
Reading time: 4 min.
Briefly: what is the article about?
Segmentation is the first step towards mutual understanding with the client.
Segmentation based on identified patterns allows you to create solutions that can bring the greatest value to the client and establish long-term relationships.
Segmentation lays the foundation for determining the path, positioning and specific direction of movement. This allows you to avoid unnecessary fuss and inattention when making decisions; this allows you to avoid unnecessary mistakes and financial losses.
Segmentation based on identified patterns allows you to create solutions that can bring the greatest value to the client and establish long-term relationships.
Segmentation lays the foundation for determining the path, positioning and specific direction of movement. This allows you to avoid unnecessary fuss and inattention when making decisions; this allows you to avoid unnecessary mistakes and financial losses.
How to use the interest-based model of conflict resolution to build team rapport?
Reading time: 5 min.
Briefly: what is the article about?
The interest-based model of conflict resolution helps not only to resolve conflicts, but also to find key points of interaction of interests between team members. This allows you to increase the efficiency of collaboration and achieve the team’s goals faster.
By monitoring and developing common points of interest, you can lay the foundation for creating an effective self-organizing system. When each team member feels that his interests are respected, he pays great attention to the interests of others. This creates a good basis for preventing new conflicts.
By monitoring and developing common points of interest, you can lay the foundation for creating an effective self-organizing system. When each team member feels that his interests are respected, he pays great attention to the interests of others. This creates a good basis for preventing new conflicts.
Why is it necessary to tidy up workspaces?
Reading time: 5 min.
Briefly: what is the article about?
Modern work formats (both in the office and remotely) involve the use of several applications (messenger, task manager, CRM, cloud storage, etc.).
We have been working for many years with teams (from 5-10 to 100-150 people) from different countries, and have come to the conclusion that few teams can boast of the virtual work environment that, at least, does not cause daily suffering. Every small thing in daily routine, like a splinter, for a period of a month / half a year/year can lead to stress and demotivation.
Surprisingly, despite the awareness of this pain, teams do not have a clear understanding of who and how should eliminate it. In fact, everyone suffers, but there is no one to deal with the problem, everyone has their own tasks.
In this mini-article, we will try to figure out why this happens and what we can do with it.
We have been working for many years with teams (from 5-10 to 100-150 people) from different countries, and have come to the conclusion that few teams can boast of the virtual work environment that, at least, does not cause daily suffering. Every small thing in daily routine, like a splinter, for a period of a month / half a year/year can lead to stress and demotivation.
Surprisingly, despite the awareness of this pain, teams do not have a clear understanding of who and how should eliminate it. In fact, everyone suffers, but there is no one to deal with the problem, everyone has their own tasks.
In this mini-article, we will try to figure out why this happens and what we can do with it.
9 Steps to Occam's Razor-sharp Meetings
Reading time: 10 min.
Briefly: what is the article about?
Meeting is one of the most popular team management tools among leaders around the world. An effective meeting allows you to synchronize the team and discuss solutions to specific problems and blockers. An ineffective meeting burns the organization's money and demotivates employees.
According to Bain & Company, companies spend about 15% of their working time on meetings. At the same time, from 37% to 50% of meetings are useless and do not bring any value.
Atlassian says that the average employee spends 31 hours a month on completely unproductive meetings. Taking the rate of $50/hour, we get that in this case the cost of useless meetings per team member is $1,550 per month or $18,600 per year. With a team size of 10 people - $15,500 per month or $186,000 per year. Impressive, isn't it?
In this mini-article, we will try to figure out why this happens and what we can do with it.
According to Bain & Company, companies spend about 15% of their working time on meetings. At the same time, from 37% to 50% of meetings are useless and do not bring any value.
Atlassian says that the average employee spends 31 hours a month on completely unproductive meetings. Taking the rate of $50/hour, we get that in this case the cost of useless meetings per team member is $1,550 per month or $18,600 per year. With a team size of 10 people - $15,500 per month or $186,000 per year. Impressive, isn't it?
In this mini-article, we will try to figure out why this happens and what we can do with it.
How to set up teamwork with a calendar?
Reading time: 5 min.
Briefly: what is the article about?
Time management is a fundamental part of any workflow. Without this, it is impossible to navigate in time and priorities, to ensure that tasks are completed on schedule.
According to our research, every second team has time management problems. One of the basic tools for solving these problems is the team calendar.
What is the result of working with the calendar?
In this article, we will look at the main stages of implementing a calendar (using the example of Google Calendar), and help you to carry out the initial setup.
According to our research, every second team has time management problems. One of the basic tools for solving these problems is the team calendar.
What is the result of working with the calendar?
- Each team member keeps his calendar up to date, clearly understands his workload and priorities;
- Team leader has access to all team calendars, can plan both new work sprints and meetings based on this information.
In this article, we will look at the main stages of implementing a calendar (using the example of Google Calendar), and help you to carry out the initial setup.
With or without a camera: how to hold a team meeting?
Reading time: 5 min.
Briefly: what is the article about?
While conducting remote meetings with teams from around the world (more than 1000 calls over the past few years), we noticed that there is a relationship between the meeting format (with or without a camera) and the level of psychological comfort in the team: the more video calls in the team, the higher the level of comfort; the more calls without a camera, the lower the level of comfort. It is worth noting that this connection should not be considered as a direct cause and effect, however, we tend to believe that calls can be a kind of indicator, a litmus test of the state of interaction culture in a particular team. An interesting fact: in some teams all the participants of each meeting turn on the cameras on their own, without reminders and with joy (the absence of a camera is regarded as an out of the ordinary case), while in other teams, from the first call, there is an atmosphere of avoiding the use of the camera - there is a feeling that everything is done so that the call was without a camera.
In this mini-article, we will try to figure out why this happens and what we can do with it.
In this mini-article, we will try to figure out why this happens and what we can do with it.
